1.Return and Exchange Policy You can purchase items from Hua Shi Locksmith House with confidence as every item we sell comes with our highest recommendation. If you are not completely satisfied or the item isn’t what you expected, just contact service representative and return it to us within fifteen (15) days from the next day following your receipt of the Products.The product must be in new condition and with its original packaging. Please acknowledge that you should undertake the freight cost if it is personal preference issues. If your original order qualified for free shipping, you may be issued a full refund less our original shipping costs.
We will accept your application of return under the following conditions: (1) Products returned shall be in good conditions, i.e. the Products you returned shall be able to maintain its original quality and function; and the Products itself, together with its accessories, tags and logos are intact; (2) Products returned are in the same status as you received it, and will not affect its second sale; (3) Unless otherwise indicated, gifts, coupons, vouchers and discount etc. shall be returned together with the Products; Please exercise reasonable care while you are in possession of the Products. If your use of the Products has exceeded the needs for inspection and confirmation of its quality and function, which caused the value of the Products are depreciated, for instance, the Products are dirty or damaged, we will reject your return.
2.Return Method You may contact a service representative of Hua Shi Locksmith House to assist you with product return.
3.Return of Deffective Products In circumstances where you consider that the Product are defective, please contact a service representative promptly with details of the Product and its damages within 7 days after the receipt of order.
. In addition, you could also contact us by sabine@lockpick.me to receive return instructions. Defective products will be refunded or exchange.
4.Damage in Shipment Please examine your order immediately upon receipt for any damage. All instruments and accessories are examined and verified to be in perfect condition when packed. All packaging is according to the standards of the prevailing carrier. Regardless of the appearance of the carton, any instrument and accessories received in a damaged condition has occurred while in transit, must be reported at once to the carrier. If your order was shipped via DHL, please contact your local DHL office immediately. Please retain the carton, packaging, and damaged contents for DHL inspection. Then contact your service representative of Hua Shi Locksmith House to assist you with product replacement. All claims must be filed within 3 days after the receipt of order.
5.Lost in Shipment Please purchase insurance if your goods value is high, or logistics company will make you a compensation of 100USD maximum (Parcel will not compensate). We will do our best if there is an accident, but we should think more for a rainy day.
Please follow the above instructions, as they are for your protection.
